Last updated: 22/02/2026
The Bonsai Pot Company (“we”, “us”, “our”) is a UK-based retailer of bonsai pots and accessories. We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
The Bonsai Pot Company is a trading name of Steffan Caine, operating in the United Kingdom.
Contact email: orders@thebonsaipotcompany.co.uk
Business address: 22 Queen Street
Dalton-in-Furness
Cumbria
LA15 8EG
2. Information We Collect
When you place an order or contact us, we may collect the following information:
- Full name
- Billing and delivery address
- Email address
- Telephone number
- Order details
- IP address
We do not store payment card details.
3. How We Use Your Information
We use your information to:
- Process and dispatch orders
- Provide customer support
- Send order confirmations and delivery updates
- Comply with legal and accounting obligations
- Prevent fraud
If you opt in to receive marketing communications, you may unsubscribe at any time.
4. Payment Processing
Payments are processed securely via third-party providers such as Stripe or PayPal. We do not store or have access to your full payment details.
5. Data Retention
Order and transaction records are retained for up to 6 years in order to comply with UK tax and accounting requirements.
6. Your Rights
Under UK data protection law, you have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to certain types of processing
To exercise these rights, please contact us at orders@thebonsaipotcompany.co.uk.
7. Cookies
This website uses cookies to ensure proper functionality and improve user experience. You can control or disable cookies via your browser settings.
8. Contact
If you have any questions about this Privacy Policy, please contact:
Steffan Caine
Trading as The Bonsai Pot Company
22 Queen Street
Dalton-in-Furness
Cumbria
LA15 8EG
orders@thebonsaipotcompany.co.uk