Last updated: 22/02/2026
These Terms & Conditions apply to the use of this website and the purchase of products from The Bonsai Pot Company.
1. About Us
The Bonsai Pot Company is a trading name of Steffan Caine, a sole trader operating in the United Kingdom.
Contact email: orders@thebonsaipotcompany.co.uk
Business address:
22 Queen Street
Dalton-in-Furness
Cumbria
LA15 8EG
2. Use of This Website
By using this website and placing an order, you agree to these Terms & Conditions. If you do not agree, you should not use this website.
3. Products
We aim to ensure that all product descriptions, photographs and measurements are accurate. Minor variations may occur due to the handmade nature of ceramic products.
Colours may vary slightly depending on screen settings.
4. Pricing
All prices are listed in GBP (£).
We are not currently VAT registered.
We reserve the right to change prices at any time without notice.
5. Orders
An order confirmation email does not constitute acceptance of your order. Acceptance occurs when your order is dispatched.
We reserve the right to cancel orders due to:
- Pricing errors
- Stock availability issues
- Suspected fraudulent activity
6. Delivery
We currently deliver within the United Kingdom only.
Estimated delivery times are provided for guidance and are not guaranteed.
7. Returns & Refunds
Returns are handled in accordance with UK Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. Please refer to our Returns & Refunds Policy for full details.
8. Liability
We are not liable for indirect or consequential losses arising from the use of our products.
Nothing in these terms limits your statutory rights under UK law.
9. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.